Support

Voxie is a browser and iOS game. Most things below you can do yourself, in seconds, without waiting for a reply.

Someone is harassing me

Two things work immediately and do not need us:

• Block them. Press T to open chat and type /block their-name. That silences their text and their voice, for good, on every device you sign in from. /blocked lists everyone you have blocked.
• Report them. /report their-name what happened. This is written to the moderation log with both accounts attached, and a moderator reads it.

Blocking is instant and permanent. Reporting is how somebody gets removed from the city — do both.

I want my account deleted

You can do it yourself and it is immediate. In the game, open the menu (ESC), go to Settings, and choose DELETE MY ACCOUNT. You will be asked for your password, because a token on an unlocked screen is not proof of anything.

What happens: your account row, every sign-in credential pointing at it, and your live session are all erased. Anything you owned goes back into the city for another player to claim — it is not destroyed, and it is not left with a dead owner. This cannot be undone and we cannot restore it afterwards.

I lost something I owned

A few things look like a loss and are not:

• You dropped or threw a weapon. It lies where it fell for sixty seconds and anybody can pick it up. If nobody does, it comes back to you automatically.
• You were killed. You drop what you were carrying, in the world, where it happened. Go back for it.
• You have not played for a long time. Property left completely idle is eventually listed for sale on your behalf so the city keeps working — you keep the proceeds.

If none of those fit, email us with your character name and what is missing.

Why can I not claim another one?

The city hands out six free things per player: one weapon, one licence, one plot of land, one gang badge, one police commission and one business. That is the whole free allowance, and there are only 156 ownable things in the city, ever.

Everything beyond your six is bought from another player on the marketplace. Press I in the browser to see what exists, what is taken and what is still free.

Sign-in problems

• Forgotten password: use the reset link on the sign-in panel. It goes to the address you registered with.
• Signed out after an update: we deploy new versions regularly and that ends open sessions. Sign in again; nothing is lost.
• You do not need an account to play. Every job, every gang war and all your money work as a guest. An account is only needed to own things, so that one person cannot hold the whole city under a hundred throwaway names.

Payments

Voxie has no paid content, no subscription and no in-app purchases. Nobody will ever ask you for a card.

Where a marketplace trade settles in tokens, it goes directly from your wallet to the other player's — we never hold your funds, never take custody, and never ask for a private key or a seed phrase. Anyone who asks you for a seed phrase is stealing from you, whatever they claim. We will never message you first.

Bugs

Email support@voxie.gg with what you were doing, what happened, and what you expected. A screenshot helps more than anything else. If it is a crash, tell us the browser or the iPhone model.

Also

• Privacy & safety — what we store and what we do not.
• The marketplace — buy and sell what players own.
• Play.